Refund policy
At Ferzmo, customer satisfaction is our top priority. We are committed to providing a smooth and reliable shopping experience for every customer.
Return Time
Customers may request a return within 30 days from the date of delivery.
To ensure a smooth return process, please make sure the item is kept in good condition with its original packaging and all included accessories.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what was ordered, please contact our support team within 48 hours after delivery.
For faster assistance, kindly provide:
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Your order number
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Clear photos of the item
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Photos of the packaging
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An unboxing video (recommended)
After verification, we will arrange a replacement or refund as applicable.
Return Processing Time
Once your return request is approved, our team will review and process it within 2–5 business days.
Depending on supplier handling and courier service, the complete return process may take 7–14 business days.
Refund Time
Approved refunds are issued to the original payment method within 5–10 business days after confirmation.
Please note that the exact time for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping Delays
As a dropshipping business, shipping times may vary based on supplier processing, courier operations, customs, and destination country. In case of major shipping delays, our support team will assist you with the best possible solution.